Help Center
Frequently asked questions
Clear answers about using PayNTrack for everyday business and accounting work.
What is PayNTrack?+
PayNTrack is a business SaaS platform for accounting, invoicing, expenses, payments, projects, branches and financial reporting.
Can a non-accountant use PayNTrack?+
Yes. Non-Accountant mode uses plain-language forms for income, expenses, loans and transfers while creating the accounting records behind the scenes.
Can I upload receipts and PDFs?+
Yes. You can photograph a receipt or upload an image or PDF, review extracted totals and items, select accounts and approve the entry before posting.
Does AI post transactions automatically?+
No. AI creates suggestions. A user must review the amount, date, accounts and details before an accounting transaction is posted.
Can I import bank statements?+
Yes. CSV and XLSX bank statements can be imported and compared with posted journal entries using dates, amounts, references and descriptions.
Does PayNTrack support FBR Digital Invoicing?+
The FBR module supports separate sandbox and production settings, invoice validation and submission. Production use requires valid credentials and completion of applicable FBR onboarding requirements.
Can I manage multiple branches?+
Yes. Branches can be used to organize transactions, expenses and reporting, subject to the modules and permissions enabled for your plan.
How are mistakes corrected?+
Posted accounting entries are corrected with linked reversal entries so the original record and audit history remain visible.
Is company data separated?+
Yes. Each company uses a tenant-isolated environment, with user roles, permissions and subscription modules controlling access.
Can accountants access advanced reports?+
Yes. Authorized users can use the chart of accounts, journals, ledger, trial balance, profit and loss, balance sheet and other accounting reports.
Can I change my subscription plan?+
Available modules and usage limits depend on the selected plan. Contact support or use the available subscription controls to change your plan.
How do I get help?+
Use the Help Guide for feature instructions or contact the support team from the Support page.
Still need help?
Contact our support team or follow the step-by-step Help Guide.
