Help Center

Frequently asked questions

Clear answers about using PayNTrack for everyday business and accounting work.

What is PayNTrack?+

PayNTrack is a business SaaS platform for accounting, invoicing, expenses, payments, projects, branches and financial reporting.

Can a non-accountant use PayNTrack?+

Yes. Non-Accountant mode uses plain-language forms for income, expenses, loans and transfers while creating the accounting records behind the scenes.

Can I upload receipts and PDFs?+

Yes. You can photograph a receipt or upload an image or PDF, review extracted totals and items, select accounts and approve the entry before posting.

Does AI post transactions automatically?+

No. AI creates suggestions. A user must review the amount, date, accounts and details before an accounting transaction is posted.

Can I import bank statements?+

Yes. CSV and XLSX bank statements can be imported and compared with posted journal entries using dates, amounts, references and descriptions.

Does PayNTrack support FBR Digital Invoicing?+

The FBR module supports separate sandbox and production settings, invoice validation and submission. Production use requires valid credentials and completion of applicable FBR onboarding requirements.

Can I manage multiple branches?+

Yes. Branches can be used to organize transactions, expenses and reporting, subject to the modules and permissions enabled for your plan.

How are mistakes corrected?+

Posted accounting entries are corrected with linked reversal entries so the original record and audit history remain visible.

Is company data separated?+

Yes. Each company uses a tenant-isolated environment, with user roles, permissions and subscription modules controlling access.

Can accountants access advanced reports?+

Yes. Authorized users can use the chart of accounts, journals, ledger, trial balance, profit and loss, balance sheet and other accounting reports.

Can I change my subscription plan?+

Available modules and usage limits depend on the selected plan. Contact support or use the available subscription controls to change your plan.

How do I get help?+

Use the Help Guide for feature instructions or contact the support team from the Support page.

Still need help?

Contact our support team or follow the step-by-step Help Guide.